New Regulation for Managers
Another draft regulation has been released by the government for comment. This new draft regulation deals with the areas of the Condominium Management Services Act, 2015 ("CMSA") that were not addressed by earlier regulations, such as complaints, requirements for holding a licence, discipline, and appeals. The government intends to roll these changes out on February 1, 2018. Complaints, Insurance & Other Requirements The regulation describes procedures and requirements for:
- making complaints about licensed managers,
- insurance to be maintained by management companies,
- disclosures required by managers to prospective clients,
- a duty to ensure records of clients are secure, available for review, and transferred when requested (i.e. change in management).
- mediate or resolve the complaint,
- give warnings to the manager,
- require the manager to take further educational courses,
- refer the matter to the discipline committee,
- suspend, revoke or add conditions to the licence,
- refuse to renew a licence; or
- take further action as is appropriate.
- a needs assessment (i.e. services that would reasonably meet the needs of the client),
- other services (i.e. other services that may be more appropriate to serve the needs of the client),
- services and costs to be provided,
- any bundled services,
- any material interest in other business that could offer services to the condo, and
- any financial benefit the manager or an interested person may receive in connection with the contract.