The Robson Carpenter LLP Difference
We decided to be a “boutique” firm
Unlike many law firms, we don’t try to be all things to all clients. Instead, we have made the choice to build our experience and talent in specific and complimentary practice areas and provide our clients with an exceptional quality of legal service in those areas.
The little things save you money
With us, if something only takes a couple of minutes, our clients are only charged for a couple of minutes. We bill our time in increments of approximately 1 minute and 12 seconds (as close to "by-the-minute" as our software allows). The vast majority of firms bill their time in 6 minute (1/10th of an hour) increments. We also don't pass our long distance telephone charges on to our clients.
Being in a small town is good for us – and you
We have made the decision to base our firm in Ayr, Ontario – just a few minutes off the 401 and just West of Kitchener-Waterloo and Cambridge. Our location is accessible but gives us the opportunity to maintain a comparatively low overhead, which is passed on to our clients through lower hourly rates.
We are not at all “small town”
All of our lawyers have practiced with larger firms (in Kitchener and Toronto) and there is nothing “small town” about the nature or quality of the legal services we provide to our clients. We are simply able to offer the same great service as before but with more flexibility and at better rates.
Wherever you are – we are there for you
We advise and represent clients right across Ontario. We have many valued clients in the Waterloo Region but, at any given time, we are also assisting clients located in places as far away as Ottawa-Kingston, Thunder Bay, Welland, and Windsor, to name a few. For clients outside of our local calling area, we offer a toll-free number and don’t pass along our long distance telephone charges for out-going calls – calls don’t cost our clients any more than if we were right around the corner.
Our staff is essential
We have exceptional staff, many of whom worked with one or more of our lawyers at other firms and left those firms to continue working with the lawyers at our firm. Their loyalty and excellent experience provides us with the necessary support we need to service our clients at a very high level. Attracting and retaining high-quality and talented staff and lawyers requires that we offer an exciting future and an excellent place to work. So we do.
We are a team
We don’t just talk about a “team”, we are one. We ensure that each part of your file is handled by the lawyer or clerk with the appropriate level of experience. You don’t pay for the senior partner to do work that can be done by a clerk at a lower rate. This improves our efficiency and saves you money.
We have adopted and embraced all of the software and hardware that one would expect to see in a large, downtown Toronto law firm. At the same time, we don’t increase our overhead by buying technology for the sake of technology – we seek out technology that makes us more efficient and that allows us to improve the service we provide.